Services without barriers: there is a special service for people with hearing impairments on the DTEK Grids Distribution System Operators websites

Thermal power generation03 December 2021

DTEK creates favorable environment and adapts services to the needs of all customers, including those with disabilities. DTEK Grids Distribution System Operators (DSOs) have launched a special service for people with hearing impairments. From now on, there is an option to get required information from a contact center specialist in sign language. This feature was added to 5 corporate websites of the DTEK Grids DSOs in Odesa, Kyiv, Dnipropetrovsk and Donetsk regions, and in the city of Kyiv.

Services without barriers: there is a special service for people with hearing impairments on the DTEK Grids Distribution System Operators websites

DTEK Grids adapts online services to the needs of the widest possible range of customers. Thus, people with hearing impairments can communicate live with a specialist of the company. They can ask questions, the solution of which requires an individual approach, and receive information about the company services. Currently, DTEK Grids DSOs customers have already used this service more than 700 times.

“We are transforming our business in accordance with the New DTEK 2030 Strategy, based on ESG principles and business responsibility for achieving the sustainable development goals of the UN Global Compact. Implementing inclusive customer service approaches is an important step towards barrier-free services for people with disabilities. Therefore, we adapt our services so that they are convenient for all customers. This is in line with Sustainable Development Goal #16 Peace and Justice. We have made sure that our services are convenient for customers with hearing impairments. Using a special form on the website, people can receive an online video consultation in sign language,” says Ruslan Volynets, Director for Customer Interaction at DTEK Grids.

This service is available 24/7. To receive an online consultation in sign language, please do the following:

Visit the website of your Distribution System Operator. It is www.dtek-kem.com.ua in Kyiv, https://www.dtek-krem.com.ua in the Kyiv region, https://www.dtek-dnem.com.ua in the Dnipropetrovsk region, https://www.dtek-dem.com.ua in the Donetsk region, https://www.dtek-oem.com.ua in the Odesa region;
Find the blue icon with an ear image in the lower right corner;
Following the instructions, get the needed info from our specialist;

Hearing-impaired customer service online is in line with the company's policy to create barrier-free customer environment both physical and virtual. Renovating their own service centers, DTEK Grids DSO makes them convenient and accessible for customers with disabilities. They are organized with the needs of wheelchair users in mind. Today 55 out of 104 centers are equipped with ramps. In addition, the central entrances of all DTEK Grids DSO customer service centers are equipped with call buttons to help customers on wheelchairs or crutches.