DTEK Donetsk Grids launched a chatbot

“DTEK Donetsk Grids is consistently working to improve customer service. The company introduces useful products, and builds a modern service of high quality. Using this chatbot, you can easily and quickly submit meter readings, report problems with power supply, find out about planned outages, and get expert advice. It is simple and convenient, and most importantly, it saves time. The service is available 24/7,” says Oleksii Degtyarev, CEO of DTEK Donetsk Grids.

To start using the chatbot you need to do the following:

• Enter “DTEK Donetsk Grids” in Viber or Telegram;
• Follow the menu prompts to get or submit the required information.

Now, using the chatbot, our customers can:

• Submit meter readings;
• Report accidents or frauds;
• Apply for the metering devices maintenance;
• Get information about the reasons for no power;
• Contact an operator to get information;
• Get answers to the frequently asked questions.

Chatbot users are identified using their customer account number, which every DTEK Donetsk Grids customer has. If the customer does not recall his account number, it can be recovered through the website or by calling the company's call center at +38 (096) 450 0 473; +38 (099) 450 0 473; (0629) 450 473.

The Company plans to develop this new service and add new functions.

DTEK Donetsk Grids encourages customers to make the most of remote services, the list of which is constantly expanding. In 2020, the company processed more than 193,000 phone calls to the call center, 5,300 emails, 10,200 customers visited the company's Facebook page, and 2,700 people used the customer account and website.