DTEK Kyiv Regional Grids launches a chatbot for household customers
At the beginning, the DTEK Kyiv Regional Grids chatbot will be available in Viber and Telegram. In the next stages of implementation, the chatbot will be rolled out to the Facebook messenger.
“DTEK understands the needs of modern customers, and creates convenient services for them. We know how important it is for our customers to resolve any issues they have through online channels, especially during a pandemic. Thanks to the chatbot, residents of the region will receive answers to the most common questions without leaving their homes and at a convenient time, because the chatbot is available 24/7,” says Vitalii Shaida, DTEK Kyiv Regional Grids CEO.
In order to start using the chatbot, you need to:
- Search for "DTEK Kyiv Regional Grids" in Telegram or Viber;
- Follow the menu prompts to get or submit the required information.
Now, using the chatbot, customers can:
- Submit meter readings;
- Report accidents or frauds;
- Apply for the metering devices maintenance;
- Learn about emergencies;
- Get answers to the most common questions.
The chatbot users are identified using their customer account number (starts with 2ххххххх). If the customer does not know his/her account number, it can be restored through the company's website or by contacting the call center.
DTEK Grids plans to develop this new service and supplement it with new functions.
Moreover, our common remote communication channels are still available. Information about planned and emergency outages can be checked on the website in the "No power?" section. You can contact the company call center through the feedback form on the website, Facebook page and by phone (044) 459-07-40, (067) 495-70-40, (093) 495-70-40 or (099) 495 -70-40.
As previously reported, in 2020, thanks to remote service channels, the company gave consultations and provided services by 42% more than in the previous year.