DTEK explained why it is important to timely submit readings of electrical meters and how to do it conveniently

In April, 485,000 customers have submitted meter’s readings, 304,000 of them did it via remote channels and online services.

“Electrical meter’s readings are to be submitted every month. Thanks to the submitted information, DTEK Odessa Grids registers volumes of the consumed electricity, while the supplier generates bills based on these volumes. If the customer failed to timely submit information, then he is billed based on the forecasted (average daily) rather than actual consumption volumes,” – explained representative of the company.

Several remote tools for submission of meter’s readings are now available in the DTEK Odessa Grids 24/7. In particular, company’s customers actively use special form on the website, user account and telephone communications.

Viber and Telegram chatbot is considered the most convenient one. About 50% of customers are using it to submit readings of their own electricity consumption. In order to start using chatbot, you should:

• enter “DTEK Odessa Grids” in the search bar of the Viber or Telegram messenger;
• pass verification procedure (for unregistered customers);
• select “submit meter’s readings” in the menu and follow menu prompts to submit information;

You can also use DTEK Dnipro Grids Viber and Telegram chatbot to send a message regarding power outage and order distribution services (replacement/adjustment of the meter, its sealing/ unsealing, informing about problems with the meter, etc.).

We are working 24/7 to ensure reliable power supply of houses and enterprises.