DTEK Kyiv Region Grids recommends customers to use remote services during the New Year holidays

Thermal power generation28 December 2020

DTEK Kyiv Region Grids reminds customers of the need to submit electricity meter readings every month (as of the first day). For this, the company has established a number of convenient remote services. You can also use them to get advice about the company's services, familiarize yourself with the list of required documents, and apply for certain services. The main advantage of remote channels is that they save time and resolve a number of issues remotely - without leaving home, which means safely. The services are available 24/7.

DTEK Kyiv Region Grids recommends customers to use remote services during the New Year holidays

DTEK serves the interests of Ukraine. For the convenience and safety of our customers in a pandemic, DTEK Kyiv Region Grids has introduced some convenient online services and remote communication channels. Kyiv Region people now have a wide range of communication options that they can use to submit readings, make requests for an electrician's visit and connection services, or ask any question regarding electricity distribution services. These include the company's website, mobile application Merezhi Online (Grids Online), e-mail info.koe@koe.vsei.ua and the official Facebook page. All of them are available 24/7.

“DTEK cares about its customers and understands their needs. Therefore, we introduce modern service tools, which are convenient and available for each of our customers. During the year, we processed more than 2.7 million customer requests. We understand how important it is to quickly deal with each of them. Therefore, they are all processed 24/7, and are not left without an answer,” - says Vitalii Shaida, DTEK Kyiv Region Grids CEO.

There are top-3 simple ways to give your electricity meter readings:

Your Account* on the DTEK Kyiv Region Grids website;
Call Center. You can leave the readings here in automatic mode, following the voice prompts. To do this, call (044) 459 07 40, (067) 495 70 40, (093) 495-70-40 or (099) 495-70-40;
Merezhi Online app;

*Please, note that between 29^th and 6^th of each month, your account has limited functionality, i.e. it is impossible to create a new registration.

Readme: Meter readings should be submitted by the 3^rd day of each month to ensure accurate electricity bills. If customers do not submit readings, the calculation is based on the average monthly consumption.

A short video on why it is important to transmit electricity meter readings as of the first day of the month can be seen on the Facebook page.

In addition, there are the following services available through https://www.dtek-krem.com.ua:

Schedule an Electrician's Visit to service the electricity meter;
Apply for connection and increase in capacity;
See the map of routine network maintenances and emergency power outages, and find out the approximate recovery time.

Using the Merezhi Online mobile app, you can submit your meter readings, find out the schedule of routine network maintenance, report the power cut or noticed defects at electrical installations across Kyiv Region.

As previously reported, with care about our customers’ comfort, DTEK Kyiv Region Grids has prepared top 5 energy efficiency tips to avoid network congestion.