DTEK Donetsk Grids is switching to remote service in Toretsk, Bakhmut, Slavyansk, Pokrovsk

Thermal power generation16 April 2021

Starting April 16, DTEK Donetsk Grids temporarily stops accepting customers at Customer Service Centers in Toretsk, Bakhmut, Slavyansk, Pokrovsk due to the aggravation of the COVID-19 situation. All services will be provided remotely. Earlier, Service Centers in Mariupol and Kramatorsk switched to remote customer service. Having received your request through any of the communication channels, our employees will give you an advice and provide information on how to request and receive the service.

DTEK Donetsk Grids cares about the health of its customers and employees. We encourage customers to make the most of remote services in a pandemic.

You can use remote services:

Via the company's website;
By calling the call center by phones +38 (096) 450 0 473; +38 (099) 450 0 473; (0629) 450 473;
By visiting the DTEK Donetsk Grids Facebook;

DTEK is transforming its business by introducing high-level standards of customer service. We work every day to make the power supply more reliable, and the service convenient and customer oriented. The company continues to develop remote service channels for effective and safe communication with customers. In 2021, DTEK Donetsk Grids introduced some new online services, such as:

Sending meter readings through the website with no additional registration;
Requests for a new connection through the website;
Requests for meter-related work through the website;
Preliminary online booking to customer service centers;

The DTEK Donetsk Grids also has chatbot on Viber and Telegram. This is a virtual digital assistant that helps to automatically get the necessary information 24/7. Through the chatbots, the company's customers can report emergency situations, submit meter readings, and get answers to frequently asked questions.

A short video instruction on how to find your address in the list of emergency / planned outages on the company's website can be found here.

Save your time, peace of mind and health!