The week of severe weather: DTEK Donetsk Grids returned electricity to 197 settlements
DTEK serves the Ukraine’s interests, takes care of its customers, and does everything to ensure that their homes always have electricity, and comfort. Before everything else, the energy workers restored power supply in support points for the COVID-19 patients treatment and in medical facilities in general. Also, the priority was given to the high-voltage lines supplying the bulk of the customers. For five days, despite the rain and wind, the DTEK Donetsk Grids energy workers worked day and night to restore power supply in the affected cities and towns in full and return electricity and comfort to the homes of all our customers.
“During the week we returned power supply to more than 167,000 of our customers, restored the functionality of 236 power lines, 2,568 transformer substations. More than 90 repair teams were involved in emergency recovery work every day. The company's energy workers are still on high alert to prevent outages related to severe weather and eliminate possible accidents. Every day we are working to make the power supply more reliable, and the service more convenient and customer-oriented,” says Oleksii Degtyarev, DTEK Donetsk Grids CEO.
The settlements of Bakhmutsky, Volnovakhsky, Kramatorsky, Mariupol Districts suffered the most. In Pokrovsk, the company needed to restore two main lines and five high-voltage cable lines supplying the entire central part of the city and the private sector. In Mariupol, the company restored more than 100 transformer substations in five days. Now the power workers are restoring the power supply to the villages of Progress, Volchye, Evgenovka, Pokrovsky District, which were de-energized this morning and keep fulfilling individual requests from residents of the region.
Information about outages can be checked using the DTEK Donetsk Grids chatbot on Viber or Telegram, as well as on the company's website in the section "Scheduled and emergency outages". If your address is there, the energy workers know about the blackout. If you did not find your address, leave a message on the company's website in the same section, or call the call center (0629) 450 473, (093/096/099) 4500473, or message the DTEK Donetsk Grids via Facebook.
See our short video tutorial on how to find your address in the list of emergency/planned outages on the company's website.