Over the weekend, DTEK Donetsk Grids restored service for 23,000 households
“DTEK serves the Ukraine’s interests, takes care of its customers and makes every effort to ensure that their homes always have lights on and comfort. Over the weekend, we restored service to more than 23,000 of our customers. We involved more than 90 repair teams and 70 pieces of equipment to do the emergency recovery work,” says Oleksii Degtiarev, CEO at DTEL Donetsk Grids.
The central part of the region - Pokrovsky district – witnessed the most outages. More than 260 energy workers of the company were eliminating the consequences of the bad weather. It was quite challenging to do the emergency recovery work because of thunderstorms, strong winds, and rain.
In total, over the past week, DTEK Donetsk Grids restored power supply to 85 settlements in the region, 66 power lines, 637 transformer substations, that had no power after bad weather. The company's energy workers are still on full alert to prevent weather-related outages and eliminate possible failures.
Below DTEK Donetsk Grids shares some of the electrical safety rules:
- In case of strong wind, you should not be near power lines;
- Do not approach broken wires closer than 8-12 meters and in no case touch it;
- If you see wires that have fallen to the ground, broken or sagging wires, open doors and hatches of electrical installations, as well as damaged poles, please, notify our call center at (0629) 450 473, (093/096/099) 4500473, or sent a message through our Facebook;
Information about outages can be checked using the DTEK Donetsk Grids chatbot on Viber or Telegram, as well as on the company's website in the section "Scheduled and Emergency Outages". If your address is there, meaning that our energy workers know about the power cut. If you could not find your address there, leave a message on the company's website in the same section, or call the call center at (0629) 450 473, (093/096/099) 4500473, or message DTEK Donetsk Grids via Facebook.
See our short video tutorial on how to find your address in the list of emergency/planned outages on the company's website.