Convenient quick services for the DTEK Kyiv Regional Grids customers in Viber and Telegram messengers
Viber and Telegram chatbot is a user-friendly, reliable and convenient electronic assistant for the DTEK Kyiv Regional Grids customers. It helps order or use services of the Electricity Distribution System Operator at a convenient time. About 250,000 residents of the Kyiv region are currently enjoying the benefits of this service.
A chatbot can help customers inform about lack of electricity, submit meter readings and order meter servicing (replacement, adjustment, sealing/unsealing, inform about a problem). Additionally, the company uses chatbot to inform customers about changes in company’s operation and services, reminds to submit meter readings.
“DTEK is a reliable and responsible company. The company has been using a chatbot for over a year. It is a convenient online tool that allows to get answers to the most frequently asked questions in Viber or Telegram messengers that customers are used to. As of now, it is already used by almost 250,000 residents of the region, who made sure of its convenience and simplicity. Number of active users increases every month, as it functions 24/7” – notes DTEK Kyiv Regional Grids.
In order to enjoy benefits of the DTEK Kyiv Regional Grids chatbot:
- enter “DTEK Kyiv Regional Grids” in the search bar of Viber or Telegram messenger;
- pass verification procedure (for unauthorized customers);
- select corresponding service in the menu and use it;
As stated earlier, in June DTEK Kyiv Regional Grids has restored electricity to more than 530,000 families, left without power due to missile strikes and emergencies on the company’s energy equipment. Since the beginning of war, company’s specialists did not stop working and continue to maintain reliable and quality power supply to residents, enterprises and institutions of the Kyiv region.