What to do when the power goes out? TOP-5 tips from DTEK Donetsk Grids

There are several reasons for the power shutdown:

Blackouts occur suddenly without notification or announcement due to equipment failure or severe weather events.

Taking care of customers, DTEK Donetsk Grids has prepared TOP-5 tips on what to do if your power goes out.

First, you need to find out where the power went off. Thus, you will know whom you should ask for support. Management Company or condominiums are responsible for eliminating in-building network failures. DTEK Donetsk Grids is responsible for addressing the faults in external distribution networks.

1. It is needed to check if the meter (fuses) is working. Disconnect non-working devices from the power supply or reduce the load on the line. If the fuses are on, the meter works, but there is no power - you need to find out if there is power in the entrance;
2. If there is no power in the entire building, entrance or part of it - contact the management company or condominiums to call an electrician who will eliminate the failure;
3. If there is no power only in your apartment - also contact the management company or condominium;
4. If there is no power in several neighboring buildings - you need to contact DTEK Donetsk Grids.
5. If an electrician of the condominiums or the management company removed the seal from the meter when eliminating the failure, please, contact DTEK Donetsk Grids to seal the meter;

Scheduled maintenance to improve the quality of power supply. DTEK Donetsk Grids is a conscious company that consistently upgrades the energy infrastructure, making it more advance. Modernization and maintenance of power networks and equipment are planned ahead of time and carried out on schedule.

You can check if your address is in the list of planned and emergency outages and report a power outage on the DTEK Donetsk Grids website in the "No Power?" section.

You can also contact DTEK Donetsk Grids and report a power outage:

• By calling the call center at (0629) 45-04-73, 099-450-0473, 096-450-0473;
• Be sending a direct message on the DTEK Donetsk Grids Facebook page;
• Using Viber or Telegram messengers;