In July, 230,000 customers of DTEK Odesa Grids reported their meter readings remotely

Thermal power generation12 August 2021

DTEK Odesa Grids offers convenient online and other remote services to submit meter readings, namely Viber and Telegram chatbots, a website, an automatic IVR menu in the call center. 230,000 customers of DTEK Odesa Grids used these communication channels in July 2021. If the meter readings are reported timely, then the Distribution System Operator is in a position to form accurate consumption volumes for the calendar month, and the supplier will issue invoices based on actual consumption.

Electricity metering is carried out based on meter readings, which customers submit every month. According to the Commercial Accounting Code*, meter reading shall be taken and reported within a period that starts two calendar days before the end of the billing month and ends on the third calendar day inclusive of the next billing period (calendar month), in any convenient way.

The Distribution System Operator sends this data to the supplier for billing the consumed electricity. If a customer does not report the meter readings, the system operator calculates the electricity consumption according to the principle of average daily consumption.

“DTEK strives to become the benchmark for customer focus and implements high-level service standards. Today, 139,000 customers use the new website with updated functionality and design, more than 100,000 customers use Viber and Telegram chatbots, 72% of customers use the voice menu (IVR menu in the call center). The number of customers who choose digital channels is growing every month. It is easy, convenient, safe and, most importantly, it saves time,” says Oleksandr Fomenko, General Director at DTEK Odesa Grids.

To report the meter reading, the company has:

Viber and Telegram chatbots;
DTEK Odesa Grids official website;
Automatic mode using IVR at the call center. You can leave the readings here in automatic mode, following the voice prompts. To do this, call: (048) 705 90 90, (068) 750 90 90, (095) 750 90 90, (073) 750 90 90;

*Clause 8.6.3: data from the meters shall be taken and reported within a period beginning two calendar days before the end of the billing month and ending on the third calendar day of the next billing period (calendar month).