What did DTEK Donetsk Grids do for the region people in 2020? TOP five events
- Network Reconstruction and Modernization
Reconstruction of lines, technical re-equipment, new modern equipment are aimed to improve the power supply quality. In 2020, DTEK Donetsk Grids reconstructed 11 transformer substations and 9 distribution points in Mariupol, Volnovakha, Konstantinovka, Pokrovsk, Slavyansk, Druzhkovka, Mangushsky district. New equipment was installed at 110 and 35 kV substations in Mariupol, Myrnohrad, Dobropolye. The company also reconstructed more than 14 km of power lines in the Toretsky District. Another large-scale project of the year is the upgrading of two high-voltage lines 110 kV "Kotlyarevskaya - Zhelannaya" and "Kotlyarevskaya - Ocheretino". Power supply to Avdiivka and 21 localities has become more reliable, the risk of emergency outages has decreased.
- New Services
The company is busy developing remote service channels for effective and safe communication with customers in a pandemic. DTEK Donetsk Grids processed more than 740 thousand requests from customer. 80% of them were submitted through remote communication channels. In 2020, new online services were introduced:
- Submitting meter readings on the website without additional registration;
- Requests through the website for a new connection;
- Requests through the website for meters-related work,
- Preliminary online registration to visit in customer service centers;
You can also contact the company 24/7 through the call center by phone +38 (096/099), (0629) 450 473, personal account on the website and the official Facebook page.
- Home PV power plants
In 2020, the company connected 247 new facilities. In total, there are 635 prosumers in Donetsk
According to the Dnipropetrovsk Hydrometeorology Regional Center, between January 16 and 20, a significant cooling is expected down to - 10 -15 degrees in the daytime and -16 -21 degrees at night, as well as an increase in wind because of the Arctic air dominating in the region. Bad weather can lead to blackouts across the region.
“DTEK serves the interests of Ukraine, takes care of its customers and does everything to ensure that their homes always have light, warmth, and comfort. We've been mobilized since the night of January 12, when a snow cyclone came to Dnipropetrovsk Region. We have 29 emergency crews fully ready. If required, we'll involve more people. DTEK Dnipro Grids specialists continue to be on duty and are ready to promptly eliminate accidents should they occur”, – says Andrii Tereschuik, DTEK Dnipro Grids CEO.
Tips for potential blackouts due to bad weather: you can see information about blackouts on the company's website in the section Emergency Outages. If your address is there that means that power engineers already know about the outage, and are busy restoring the power supply. If you cannot find your address, please inform the call center of DTEK Dnipro Networks by calling (056) 790 99 00, (066) 790 99 00 or (067) 790 99 00, on the company's website or via Facebook.
DTEK Dnipro Grids also reminds of the need to comply with electrical safety rules: in case of strong winds, you should not be near power lines; do not approach the broken wire closer than 8-12 meters and in no case touch it. If you find wires fallen to the ground, broken or sagging, open doors and hatches of electrical installations, as well as damaged supports, please report to the call center.
Also, we have prepared TOP-5 tips on how to prevent network overload in winter and avoid blackouts in a house or apartment.
Region. These households produce environmentally friendly electricity and cover not only their own needs, but also sell the remainder to the network. On average, each prosumer can provide clean electricity to up to 10 households. Most of these home power plants operate in Mariupol, Slavyansk, Mangushsky, Nikolsky districts.
- Smart Technologies
DTEK Donetsk Grids went on installing advanced smart meters that transmit electricity readings themselves. At the same time, customers can save on electricity bills due to the night tariff (twice as cheap). In 2020, the company installed 1,068 such modern metering devices for Mariupol residents for free. Now there are more than 46 thousand customers provided with smart metering devices in Donetsk Region.
- Nest platforms for stork and reliable power supply for customers
In 2020, DTEK Donetsk Grids installed seven artificial nest platforms for white storks in Bakhmutsky, Dobropolsky, Velikonovoselkovsky and Nikolsky Districts. Such structures installed on the lines enhance the reliability of power supply and help to avoid emergencies and power outages. Now, there are 15 such platforms installed across Donetsk Region, helping to protect the birds listed in the Red Book of Ukraine from death, and protecting their nests from destruction.