DTEK Donetsk Grids upgrades the electrical infrastructure in Slavyansk

DTEK Donetsk Grids completed the modernization of eight transformer substations and reconstructed a medium voltage line on Svyatogorskaya Street with a total length of more than 600 meters. The company also upgraded equipment in eight transformer substations in Svyatogorsk, the villages of Dmitrievka, and Alexandrovka Mandrychino.

“DTEK strives to become the standard of customer focus. We put efforts every day to make the power supply more reliable, and the service convenient and customer oriented. By modernizing this transformer substation, we have strengthened the networks and improved the quality of power supply for residents in Yaroslav the Wise, Svoboda, Vokzalnaya, Barvinkovskaya, Torgovaya streets. The 6 kV line reconstruction made it possible to ensure reliable power supply for more than 1,500 residents of Svyatogorskaya Street”, says Oleksii Degtyarev, Head of DTEK Donetsk Grids. “In total, the company invested more than UAH 980,000 in the development of the Sloviansk electrical infrastructure in 2021”.

Moreover, the company's energy workers completed repairs and preventive maintenance of 18 transformer substations equipment, maintained more than 7.7 km of medium and low voltage overhead power lines, and five cable lines with a total length of 1 km in Slavyansk and the surrounding areas. They removed vegetation next to 6.3 km of overhead lines. All this to prevent power cuts and failures in bad weather.

In 2022, DTEK Donetsk Grids will continue to upgrade the Slavyansk electrical infrastructure. Major projects include overhaul of a 6 kV cable line section in the central part of the city, construction of a new 1 km cable line on Svetlodarskaya Street.

DTEK Donetsk Grids systematically improves remote services for customers. So, in 2021, the company launched a Viber and Telegram chatbot. Using this communication channel, customers can send meter readings, report emergencies, and get answers to frequently asked questions. The company has also introduced new online services:

• Submitting meter readings on the website, no registration required;
• Applications for a new connection through the website;
• Applications for meter-related jobs through the website;
• Scheduling a visit to Customer Service Centers;
• A special service on the company's website for people with hearing impairments;

Traditionally, customers can get the company's services 24/7 through the DTEK Donetsk Grids website, a Facebook page and a call center by calling (093/096/099) 450 0 473; (0629) 450 473.