DTEK Odesa Grids develops a modern digital customer service system

Since the beginning of 2021, the company has launched an updated DTEK Odesa Grids official website, Viber and Telegram chatbots, a service to conclude an electricity distribution agreement remotely, requesting meter-related services online, checking the status of an application related to voltage quality and power cut, an appointment service for customer service centers and a personal account for connections.

“DTEK strives to become the benchmark for customer focus and implements high-level service standards. We establish convenient ways for our customers to contact us. Since the beginning of 2021, customers have received 447,600 services remotely. We answered 28,000 emails, 404,000 calls, 4,900 requests on Facebook and accepted 10,700 requests through the website and online account. Every month the number of customers who choose online services and remote service channels is growing, because it is easy, convenient and, most importantly, it saves time,” says Oleksandr Fomenko, Director General at DTEK Odesa Grids.

For customers who need to resolve their issues during a personal visit to the company, there are service centers that provide services regardless of official registration. Thus, the customers can choose any service center in Odesa and the region that is nearby or where the specialists are less busy.

Prior registration is needed to visit the customer service centers. A customer needs to fill in the form on the website. Then choose any center, time, and get confirmation of your visit. Please, carefully observe all anti-pandemic rules while in the center.