Two Thousand in Two Months Is a Result of Online Service Work on Concluding Distribution Agreements with DTEK Kyiv Grids

From the date of startup, citizens of Kyiv have already used it more than two thousand times. This service will be of use to those who have purchased (obtained) an apartment in a new construction or bought a house from a former owner and have to redraft the electric power distribution agreement for themselves. Among the major advantages of the service are remote experience and absence of necessity to visit the company’s offices. “Conclusion of an agreement online.” From the date of startup, citizens of Kyiv have already used it more than two thousand times. This service will be of use to those who have purchased (obtained) an apartment in a new construction or bought a house from a former owner and have to redraft the electric power distribution agreement for themselves. Among the major advantages of the service are remote experience and absence of necessity to visit the company’s offices.”

“DTEK takes care of its customers. Therefore, it creates convenient tools facilitating quick resolving of electricity distribution issues. 2,072 requests for two months of the “Conclusion of an agreement online” online service operation testifies that customers liked the service and they actively use it,” – said Maris Kunickis, CEO of DTEK Kyiv Grids.

According to the head of the capital’s energy company, as of this date almost 90% of distribution agreements with individuals are concluded precisely using this remote service. Although this service was created in order to conclude agreements during an epidemic, it will continue working after the quarantine. Since it fully conforms to the company’s strategy – transferring services to the online.

The service “Conclusion of an agreement online” started its operation at the peak of the spread of COVID-19. It became a convenient and safe mechanism through which the customers of DTEK Kyiv Grids could conclude an agreement on the distribution of electricity under circumstances where the company’s offices were closed for quarantine and did not receive visitors.

Let us remind that in order to conclude a distribution agreement with DTEK Kyiv Grids using the “Conclusion of an agreement online” service a customer needs to take 6 simple steps:

• To visit DTEK Kyiv Grids website, go to special section and get acquainted with the public agreement on distribution.
• To download forms required for filling in.
• To fill in and sign the downloaded documents.
• To scan or make a good-quality photo of the filled in and signed documents.
• To fill in the online form and to attach the scanned copies of the signed documents along with a scanned copy of a passport; a scanned copy of an identification number certificate; a scanned copy of a document evidencing the ownership or the right to use a facility (an apartment); and a scanned copy of a written consent of a co-owner (if any) to the execution of the corresponding agreement;
• To click the “Send” button.

Immediately after the documents were sent, the customer will receive a confirmation that the documents have been accepted. After that, documents will be received by a relevant specialist of DTEK Kyiv Grids. They will review the documents, and in case of any questions or errors, will ask the applicant to make relevant corrections. If the documents meet the company’s requirements, the customer will receive a scanned copy of the documents signed by the company confirming that the customer has acceded to the distribution agreement.