DTEK Odesa Grids customers can visit any Customer Service Center independent of their official residency
“DTEK strives to become the benchmark for customer focus and implements high-level service standards. We create convenient communication channels for our customers. That is why 60% of our services today can be obtained remotely, including through online channels. We also take care of the comfort of those customers who need an in-person visit to the service center. Each customer can consult an expert, regardless of their official residency. To do this, you just need to sign up for a visit through the website, at a convenient time. Now there is no need to travel through the entire city or other part of the region to ‘your’ service center, all issues can be resolved on the spot. This is convenient and comfortable for customers,” says Oleksandr Fomenko, CEO of DTEK Odesa Grids.
All customer service centers are open by appointment. To visit the center, you need to pre-fill out the form on the website. Choose the nearest service center, convenient time and attend the center, while carefully respecting anti-COVID measures.
“My official place of residence is the village of Nerubayskoye in Odesa Region, but I work in the central district of Odesa. I bought a new housing in the Suvorovsky District of Odesa, and it was needed to re-register the customer account. My neighbors told me that I could visit any DTEK Odesa Grids Customer Service Center with my inquiry. This is very handy, because I could book the visit time and I did not have to ask for a day off at work. After all, I’d have to spend the whole day on a trip to the center at my place of registration, and then wait in line. And so, I came by appointment, submitted the necessary documents, and got the service in half an hour,” says Alla from Odesa.
For the conveniences of our customers, the company consistently develops the remote services, including online ones: chatbots on Viber and Telegram, the company’s website, official pages on Facebook and Instagram, call center at (048) 705 90 90, (068) 750 90 90, (095 ) 750 90 90, (073) 750 90 90.
With these tools, customers can report their meter reading, learn about planned and emergency power outages, etc. In addition, using online services the company's customers can conclude and amend the contract for the electricity distribution, fill in an application for connection to the networks or increase in capacity, as well as manage the issue of replacement and operation of metering devices.
DTEK Odesa Grids recommends that customers minimize their visits to the centers and settle their issues through remote services. We advise you to contact the Customer Service Centers in those situations when your presence is required, for example, metering services.