Odesaoblenergo customers can now submit electricity readings without the participation of a call centre operator

Thermal power generation27 August 2020

Odesaoblenergo has introduced the automatic reception of electricity meter readings. Now the company’s customers do not need to wait for the connection with a call centre operator. Electricity meter readings can be submitted using the IVR menu and the Submit Current Electricity Meter Readings function.

‘DTEK is a reliable and responsible company, and its actions are aimed at improving customer service. We introduce useful and convenient products and create the European quality of service. The service of submitting readings automatically using the IVR technology is designed for customers who cannot or are unable to use the Internet,’ said Anastasiia Nauholnykova, Head of the Customer Service Department of Odesaoblenergo.

IVR (Interactive Voice Response) technology saves customers time. To submit readings automatically, get through the company’s call centre by multi-line phone numbers +38 (095/068) 750-90-90, (048) 705-90-90, press 1 in the IVR menu and select subitem 2, ‘Submit readings in automatic mode.’ Then, following voice guidance, enter your customer number, meter scale, and the readings. If any of the steps is performed incorrectly, the readings will not be accepted. This protects customers from billing errors.

In addition to the ability to submit data through the call centre, Odesaoblenergo offers its customers to use one of the following convenient online services:

Customer’s profile;
Line of Light mobile application;
Viber, Telegram, and FB Messenger chatbots;
the Online Support website section without the registration in the Customer’s profile.

In July, the number of remote online queries more than doubled the number of calls to the call centre for the first time this year. This proves that the path chosen by Odesaoblenergo for the development of remote online services is right. Thus, last month the company was contacted 62,713 times by phone and 147,056 times using online services (customer’s profile, chatbots, Facebook messenger, mobile application, and email).

For the correct metering of electricity consumption, the readings must be submitted from the 29th day of the current month to the 3rd day of the following month.