Electricity restored to a million of Kyivans: 1,000 days of DTEK Kyiv Grids tenacity
Since the beginning of the full-scale invasion, enemy actions caused damage to 61 power facilities of DTEK Kyiv Grids in the capital. This includes complete destruction, when lines or substations had to be built a new, and partial damage, when company’s equipment suffered from fragments of missiles, drones, MLRS or shockwave. Since the beginning of 2024 alone, energy workers restored operation of 5 substations and 9 power lines, damaged due to enemy actions.
“Over the course of 1,000 days of the full-scale war, we have restored power to more than 1 million customers. And we will keep restoring it as long as it will be required. As we understand that electricity in the city is a basis for normal life and tenacity for further resistance. During this time, energy workers, who sometimes went unnoticed before the war, turned into characters of heroic comic books, who save the world from darkness every day. And they will forever remain like this,” – noted DTEK Kyiv Grids CEO Denys Bondar.
Energy workers of the capital learned to work in trenches and under fire. When fierce battles were fought on the outskirts of the city in the first days of war, energy workers of the capital were often right next to the military, repairing electrical equipment to the whizz of shells and projectiles flying by. They managed to mobilize and go through two hardest heating seasons in the history of the city – and they are ready to do that again.
Even when the enemy manages to damage our grids, we continue to provide electricity to families, businesses, schools, hospitals and other important facilities in the capital. This became possible due to the unique service – schedules of stabilization power shutdowns. They allow fair distribution of scarce kilowatts and planning everyday lives under any circumstances. Thus, specialists of DTEK Kyiv Grids are constantly working to improve the schedules – and since November 18, a clear daily schedule of shutdowns without light-grey zones is now available to the customers on our website and in the DSO Viber and Telegram chatbots.
Understanding that mobility in the conditions of war is a very important aspect of life, we actively develop remote customer services. Despite all difficulties, over the past 1000 days, DTEK Kyiv Grids expanded chatbot features – it provides information about the cause of power outage, file a request for restoration, schedules of shutdowns. The personal user account allows ordering any meter-related services, while the “Agreement Online” service – register electricity distribution documents. In order to promptly inform Kyivans about stabilization shutdowns, we joined efforts with Kyiv Digital.
The war did not make energy workers give up their professional dream – having a sophisticated grid in Kyiv. Therefore, even in the wartime conditions we continue to not just repair and maintain equipment, but also upgrade it. Thus, 80 power facilities and 8.2 km of power lines were upgraded in Kyiv over these 1000 days. Including 4 large high-voltage substations.