Online assistant: more than 250K customers used the renewed website of DTEK Kyiv Regional Grids

Thermal power generation25 February 2021

DTEK Kyiv Regional Grids establishes convenient and user-friendly remote services for customers. Last year, the company launched an updated company website. About 30% of customers in the region have already visited our website. Each customer can find the needed information, submit meter readings online, check information about an outage, request a connection to the network or maintenance of a metering device, and book an appointment for Customer Service Center visit. These services are 100% remote and allow our customers to save time by solving an issue in a few clicks.

“DTEK strives to become the gold standard for customer-oriented business; therefore we introduce high-level service standards. We hear and understand how important it is for our customers to resolve all issues related to the work of the company through online services. 268,000 customers have visited our renewed website over five months. Now the most popular sections are an online personal account, a section with information about planned and emergency outages, submission of readings without registration, applying for new connections and booking a visit to the Customer Service Center,” says Vitalii Shaida, DTEK Kyiv Regional Grids CEO.

There are the following options available on the company website:

Log in to your online account. Here, you can submit meter readings in several minutes, and also track the amount of consumed electrical energy.
Submit readings of metering devices, no registration required. To do this, go to the section "Submit Meter Readings". Next, select the area, indicate the customer account, the type of meter and enter the meter readings. After that, specify the phone number and click "Send readings";
Check information about power outages. Here you can find out about the reason for the outage and the estimated time for restoring the power supply;
Submit a request for maintenance of metering devices. Using this service, the customer can remotely schedule an energy worker's visit to service the meter: installation, replacement, repair, unsealing or sealing. To use the service remotely, the customer should go to the DTEK Kyiv Regional Grids website in the section “Requesting metering devices maintenance”, fill out an application form and wait for confirmation;
Apply for connection and capacity increase. Everyone can use the electronic form on the website, submit a request for connection or increase in capacity, as well as track the status of its implementation;
Check the opening hours of the Customer Service Centers and schedule an appointment using the phone numbers listed on the website or by filling out the online form.

As previously reported, in 2020, thanks to remote service channels, the company gave consultations and provided services by 42% more than in the previous year.