The online service ‘Schedule an electrician’s visit’ for servicing the electricity meter has already been used by more than 2,000 customers of DTEK Donetsk Grids

“DTEK strives to become the benchmark for customer focus. We do our best to improve our service, get closer to customers, and make it easier for them to contact the company. That is why we are introducing more and more services that allow us to resolve any issues remotely. Since the beginning of the year, 2,465 customers have used the service ‘Schedule an electrician’s visit’. By requesting this service online, a customer not only saves his time, but also there is no need to visit the Customer Service Center in person,” says Oleksii Degtyarev, Director General of DTEK Donetsk Grids.

To use the ‘Schedule an electrician’s visit’ service, go to the DTEK Donetsk Grids website in the "Request a service" section and select "Troubles with the meter". Then choose a service, fill out the application form and wait for confirmation.

A short video on how to use the service remotely using the company's website can be found here.

The online service ‘Schedule an electrician’s visit’ for servicing the electricity meter has been in place at DTEK Donetsk Grids since November 2020.