Submitting meter readings or getting a consultation is easy and conveniently via IVR menu of the DTEK Odessa Grids call center

Thermal power generation27 June 2022

Customers of DTEK Odessa Grids can submit meter readings, get a consultation related to services of the Distribution System Operator and send a text message without connecting to the operator by means of an IVR* menu of the company’s call center. This service is available 24/7, including weekends and holidays, and it does not require connection with the operator. An IVR menu of the call center is simple, convenient and user-friendly, and most importantly it is safe.

Submitting meter readings or getting a consultation is easy and conveniently via IVR menu of the DTEK Odessa Grids call center

Customers can use automatic voice menu to submit meter readings, get a consultation related to meter services or connection to the grids, find out about lack of electricity, etc.

In order to get services or consultations please call company’s call center: for stationary phones +38 (048) 705 90 90, for mobile phones +38 (068) 750 90 90, +38 (095) 750 90 90, +38 (073) 750 90 90, a designated line for legal entities +38 (066) 750 90 90.

“DTEK hears and understands customer needs. There is a remote service functioning in DTEK Odessa Grids – an automatic voice menu (IVR) of the call center. One of the most popular services of the IVR menu is submission of meter readings. About 60,000 customers are using it every month and this number keeps growing. Thanks to this service, customers are able to get a service without visiting Customer Service Centers and wasting their time on connection with the call center operator. Automatic readings submission service is available for owners of both mobile and stationary phones” – underscores representative of the company.

Only in May, DTEK Odessa Grids call center received 180,000 phone calls from the customers. About 140,000 of them, or 78%, got a consultation or submitted readings via an automatic menu.

DTEK Odessa Grids provides more and more services via online services that allow customers’ self-service in a convenient format using smartphone, tablet, PC, or notebook.

Customers can use other convenient remote channels and online services: DTEK Odessa Grids official pages in Facebook and Instagram, Viber and Telegram chatbots or DTEK Odessa Grids website.

Please use official communication and notification channels only and stay calm. We are working 24/7 to ensure reliable power supply of houses and enterprises.

*IVR (Interactive Voice Response) is a pre-recorded voice messaging service, which is routing calls, incoming to the call center; or using information, entered by the customer on the telephone keypad using tone dialing.