Service that is nearby: DTEK Donetsk Grids customers can visit any Customer Service Center independent of their official residency

Thermal power generation28 July 2021

DTEK Donetsk Grids develops modern customer service that is convenient and available to all of our customers. Now they can get most of the services through remote and online channels, such as chatbots on Viber and Telegram, company website, official Facebook page, call center. Customer Service Centers are working per the European model and provide services to customers, regardless of their official residency. Through such a change, the customers can choose any center they want to get services– the nearest or the least crowded one.

“DTEK strives to become the benchmark for customer focus and implements high-level service standards. We create convenient communication channels for our customers. All 18 of our service centers now accept any customer of the region, regardless of his official residency. People can visit any center convenient for them. Regardless of whether he is a private or a business customer and where their customer account is opened,” says Oleksii Degtyarev, CEO of DTEK Donetsk Grids.

All customer service centers are open by appointment. To get a service, you need to fill out the form on the DTEK Donetsk Grids website. Then choose the most suitable center and time of visit, get confirmation, and attend the center, while carefully respecting anti-COVID measures.

At the same time, the company is consistently improving the service. They develop online and other customer-friendly service channels. For example, DTEK Donetsk Grids has remote channels that are available 24/7, such as the website, chatbots on Telegram or Viber, official Facebook page and call center phones at (0629) 450 473, (093/096/099) 4500473.

With these tools, customers can send their meter readings, learn about planned and emergency power outages, and many more. In addition, the company's customers can conclude and amend the contract for the electricity distribution through online services, apply for connection to networks or increase in capacity. Also, they can settle any issue related to replacement or operation meters.

DTEK Donetsk Grids recommends that customers minimize their visits to centers and use remote services:

See a short video tutorial on how to conclude a contract for the electricity distribution online here;
See a short video tutorial on how to request any meter-related service here;
See a short video tutorial on how to request connection to the power grids online here;
See a short video tutorial on how to find your address in the list of emergency/planned outages online here;