Convenient services: 60% of services are available online at DTEK Kyiv Regional Grids

Thermal power generation06 July 2021

DTEK Kyiv Regional Grids has created convenient and simple remote services for customers. Vitaliy Shaida, CEO, talked through their advantages during an online talk within the #AskAboutTheLight project. These days, 60% of all services provided by the electricity distribution system operator in Kyiv Region are available online.

On June 30, DTEK Kyiv Regional Grids CEO hold the first live Facebook broadcast of the #AskAboutTheLight online talks, where energy experts answer customer questions.

"DTEK strives to become a benchmark for customer focus. To date, DTEK Kyiv Regional Grids has introduced a number of new services to ensure that customers do not have to stand in lines in a CSC. The customer can solve any issue related to the work of the Distribution System Operator remotely. You can request services or get a consultation through the company's updated website, the Merezhi Online mobile app, chatbots on Viber and Telegram and the company's official Facebook page. Through these remote channels we are unloading the call center and free up the line for those customers who really need it and for whom it is the only channel of communication with the company,” says Vitaliy Shaida, CEO at DTEK Kyiv Regional Grids.

Each of the remote communication channels is convenient and has its advantages. It is worth trying and finding the best option for yourself.

You can use the company’s website to:

Report your meter reading, no registration required. To do this, go to the section "Submit Meter Readings". Then select your residence area, specify the customer account, type of your meter, and enter the meter reading. Then, enter the phone number and click "Send Readings".
Apply for meter maintenance. With this service, the customer can remotely book the date of the electrician’s to service the meter: installation, replacement, repair, unsealing or sealing. To use the service remotely, the customer should go to the DTEK Kyiv Regional Grids website in the section "Requesting meter services", fill in the application form and wait for confirmation.
Apply for connection and capacity increase. Anyone can use the electronic form on the site, apply for connection or increase capacity, as well as track its implementation status.
Sign a contract online. This service will be useful to those who bought a house or apartment from the previous owner, inherited housing and renews the contract for the electricity distribution;

The Merezhi Online mobile app is available in the AppStore and Google Play Market to:

Report your meter readings;
Learn about planned and emergency outages;
Request maintenance of metering devices;
Notify the company of failures in electrical installations in Kyiv Region;

Using the chatbot on Viber and Telegram messengers, customers can:

Report your meter readings;
Report an emergency or fraud of electricity;
Submit an application related to metering devices;
Get information about the reasons for an outage;
Get answers to frequently asked questions;

On the DTEK Kyiv Regional Grids Facebook page, customers can:

Get advice on all services and issues provided by the Distribution System Operator;
Leave a request for meter maintenance;
Report your meter reading;
Report an outage;

Also, there are 4 telephone numbers available to call the DTEK Kyiv Regional Grids call center for those who cannot use online communication channels:

(044)459-07-40;
(099)495-70-40 (Vodafone);
(093)495-70-40 (Lifecell);
(067)495-70-40 (Київстар);

Over the phone you can get information about any issue with power supply, submit meter reading or request a service for its maintenance.

During the live broadcast, Vitaliy Shaida also answered questions from residents of the region about who generates bills to customers? The full recording of the video # AskAboutTheLight can be seen here.