Useful service: DTEK Odesa Grids has an online pre-registration service to visit a Customer Service Center

Thermal power generation30 September 2021

DTEK Odesa Grids develops and implements convenient and easy-to-use remote channels and online services so that customers could contact the company 24/7 while staying at home. However, sometimes there is a need for customers to visit the company’s offices personally. For this, there are Customer Service Centers. All centers accept customers by appointment, regardless of their official residency, while observing all anti-pandemic safety measures. To make an appointment in advance with the customer service center, the company offers a pre-registration service on the website. Now people can choose the date and time of the visit convenient for them in a few clicks.

“DTEK strives to become the benchmark for customer focus and implements European service standards. Today,70% of our services are available online. At the same time, we are renewing and opening new Customer Service Center, which accept customers regardless of their official registration. There is a need to pre-register your visit. Thus, a customer could choose date and time convenient for him thus avoiding lines and haste,” says Oleksandr Fomenko, Director General at DTEK Odesa Grids.

There are some simple steps to pre-register your visit to the DTEK Odesa Grids Customer Service Center online:

Go to the DTEK Odesa Grids website;
Then go to the section “Contact information of customer service centers”;
Choose a convenient CSC and click "Pre-register your visit";
Fill out a special form, choosing the date and time convenient for your visit;
Click "Send";
Get a confirmation by e-mail;

See our video tutorial on how to pre-register your visit to the DTEK Odesa Grids Service Centers.

Let us recall, DTEK Odesa Grids implements and improves convenient and easy-to-use services so that the customers could contact the company 24/7. These are Viber and Telegram chatbots, a customer account and online support on the website, IVR of the call center menu, etc. For eight months of 2021, customers got almost 450,000 services remotely.