Services without barriers: there is a special service for people with hearing impairments on the DTEK Dnipro Grids website

Thermal power generation03 December 2021

DTEK creates environment and adapts services to the needs of all customers, including those with disabilities. DTEK Dnipro Grids Distribution System Operator (DSO) has launched a special service for people with hearing impairments. From now on, there is an option to get required information from a contact center specialist in sign language. This feature was added to the DTEK Dnipro Grids website for people living in the Dnipropetrovsk region.

Services without barriers: there is a special service for people with hearing impairments on the DTEK Dnipro Grids website

DTEK Dnipro Grids adapts online services to the needs of the wide range of customers. Thus, people with hearing impairments can communicate live with a specialist of the company. They can ask questions, the solution of which requires an individual approach, and receive information about the company services. Currently, DTEK Dnipro Grids customers have already used this service more than 150 times.

“We are transforming our business in accordance with the New DTEK 2030 Strategy, based on ESG principles and business responsibility for achieving the sustainable development goals of the UN Global Compact. Implementing inclusive customer service approaches is an important step towards barrier-free services for people with disabilities. Therefore, we adapt our services so that they are convenient for all customers. This is in line with Sustainable Development Goal #16 Peace and Justice. We have made sure that our services are convenient for customers with hearing impairments. Using a special form on the website, people can receive an online video consultation in sign language,” says Andriy Tereschiuk, General Director for DTEK Dnipro Grids.

The service is available 24/7. To get a video consultation in sign language, please do the following:

Go to the DTEK Dnipro Grids website;
Find the blue icon with an ear image in the lower right corner;
Following the instructions, get the needed info from our specialist;

Hearing-impaired customer service online is in line the company's policy to create barrier-free customer spaces both physical and virtual. Renovating its own service centers, DTEK Dnipro Grids makes them convenient and accessible for customers with disabilities. Therefore, they are arranged with the needs of wheelchair users in mind. Today, 16 out of 27 centers are equipped with ramps. In addition, the central entrances of all Customer Service Centers are equipped with call buttons to help customers on wheelchairs or crutches.