Over the weekend, DTEK Donetsk Grids restored service to 53 settlements that lost power after severe weather

“DTEK strives to become the standard of customer focus. We put efforts every day to make the power supply more reliable, and the service convenient and customer-oriented,'' says Oleksii Degtyarev, Head of DTEK Donetsk Grids. “Our emergency teams and dispatchers work 24/7. We are doing emergency recovery work around the clock, involving 92 repair teams and 74 pieces of equipment. Over the weekend, we returned power to nearly 32,000 households."

The northern and central parts of the region – Kramatorsky, Pokrovsky and Bakhmutsky Districts – witnessed the most outages. It was quite challenging to do the emergency recovery work because of strong winds and snowfalls. DTEK Donetsk Grids crews are still on full alert to prevent outages related to bad weather, repair failures and provide customers with a reliable power supply.

DTEK Donetsk Grids urges residents of the region to be careful not to approach bare wires and broken lines. If you see wires that have fallen to the ground, broken or sagging wires, open doors and hatches of electrical installations, as well as damaged poles, please, notify our call center at (0629) 450 473, (093/096/099) 4500473, or sent a DM through our Facebook page.

Information about outages can be checked using the DTEK Donetsk Grids chatbot on Viber or Telegram, as well as on the company's website in the section "Scheduled and Emergency Outages". If your address is there, meaning that our energy workers know about the power cut. If you could not find your address there, leave a message on the company's website in the same section, or call the call center at (0629) 450 473, (093/096/099) 4500473, or message DTEK Donetsk Grids via Facebook.

See our short video tutorial on how to find your address in the list of emergency / planned outages on the company's website.