DTEK Donetsk Grids managed to restore power to more than 10,000 families, affected by bad weather
DTEK Donetsk Grids specialists continue to work on connection of another 20,000 families in 23 settlements of the Donetsk region. Over 60 emergency and restoration crews are currently working on restorations in the region.
Energy workers put maximum effort to restore power as soon as possible. However, we ask to consider both weather conditions and security situation in the region of active hostilities.
DTEK Donetsk Grids reminds about the requirement to follow electrical safety rules:
- do not stay near power lines during strong wind;
- do not approach broken wire closer than 8-12 meters and never touch it;
- If you see wires that fell to the ground, ruptured or sagging wires, open doors and hatches of electrical installations, as well as damaged poles, please, inform us via the company’s call center +38 (093/096/099) 450 0 473, or via private messages on our Facebook page;
If you have a power outage, please inform DTEK Donetsk Grids.
To contact the company, please use official information channels only. DTEK Donetsk Grids specialists are ready to process your applications and answer all questions via remote service channels: DTEK Donetsk Grids website, company’s Facebook page. You can also contact the call center: +38 (093/096/099) 450 0 473, though it may take more time due to a large number of calls.
Energy workers are working 24/7 and doing everything possible to provide electricity to every home. Only together and with joint efforts will we be able to endure and overcome these dark times!