DTEK Kyiv Regional Grids prepared a video guide for quick submission of meter readings via Viber and Telegram chatbot (video)

DTEK Kyiv Regional Grids recommends all household customers to use Viber and Telegram chatbot to submit meter readings in a matter of minutes. Timely submitted meter readings will help avoid differences between estimated and actually consumed volumes of electricity. For the billing to represent actual data and not the estimated one, it is better to submit readings during the last 2 days of the current month and the first 3 days of the next one. Caring for the customers, we prepared a step-by-step video guide on how to use a chatbot for readings submission. It is available in this video.

“Despite the war, DTEK continues to develop modern online services and created a convenient chatbot for quick submission of electricity readings. The chatbot is available in Viber and Telegram. As of today, over 250,000 customers are using it, and this figure rises every day. The chatbot helps residents of the region to not only submit meter readings but also get answers to the most frequently asked questions while not leaving their homes and when it is suitable for them, as it functions 24/7,” – tells the company.

In order to start using chatbot, please:

• enter “DTEK Kyiv Regional Grids” in the search bar or follow the direct Viber or Telegram link;
• follow menu prompts to get or submit required information;

Additionally, meter readings may be submitted in other ways, convenient for customers:

• web form on the website that does not require additional registration. Select district, enter personal account number, number of zones on your meter and readings per zone;
• user account on the DTEK Kyiv Regional Grids website;
• voice menu for automatic submission of readings. Call (044) 4590740, (067) 4957040, (093) 495-70-40 or (099) 495-70-40 and press “2”. Then, follow instructions for successful registration of readings;

Important. DTEK recommends residents of the Kyiv region to submit meter readings every month using remote services. Even if the customer had to temporarily leave his home and, correspondingly, is not using electricity – it is mandatory to duplicate previous readings. Timely submitted information about electricity consumed helps calculate exact volumes of electricity consumption for the calendar month, while allowing the provider company to generate bills for consumed electricity.