You have a question – chatbot already has an answer: DTEK Kyiv Regional Grids launched a new service
Thermal power generation25 June 2025
DTEK Kyiv Regional Grids offers customers a new service in Viber and Telegram chatbot. It is a digital assistant that works 24/7 and helps find answers to the most frequently asked questions in a matter of minutes — from submission of readings to conclusion of an agreement.
The “What, How and Why?” service — is a digital assistant, designed on the basis of real customer requests to the energy company. It simply and clearly explains how to act in typical situations of interaction with DTEK Kyiv Regional Grids.
The following information is available in the new service:
- how and when to submit meter readings;
- what is a Day-Night meter and how it helps save on payments;
- which meter-related services are free, and which are payable;
- what to do in case of power outage or problems with voltage;
- how to conclude and re-conclude an electricity distribution agreement;
- how to act in case of disconnection due to the debt for electricity;
- other practical advises.
The service is available 24/7 and does not require connection of the energy company’s operator. Thanks to easy navigation, you can quickly find answers to the most troubling questions.
To do that, please follow these simple steps:
- Enter “DTEK Kyiv Regional Grids” in the search bar of Viber or Telegram messenger.
- Subscribe by sharing your telephone number.
- Add your personal user account number (you can find it in addendums to the distribution agreement with DTEK Kyiv Regional Grids).
- Select “What, How and Why?” option in the menu — and get your answers momentarily.