New DTEK Dnipro Grisd website: popular services are now available in a few clicks

One of the key updates is a new logic of website construction, where an emphasis is placed on the most popular services. For other services, there is a short survey system: it is enough to select a topic and answer a few questions for the website to automatically offer an optimal solution for a specific request. All services are now available on the main page without having to search for the desired section in the menu.

“The number of users, requesting our services via mobile devices, is constantly growing. To respond to this demand, we are modernizing the website, improving framework and navigation based on customer experience study. The next step will be a unified digital space – personal user account for ordering all services. Our goal is to provide customers with the most user-friendly, understandable and fully online interaction path,” ‒ noted DTEK Dnipro Grids CEO Andrii Tereshchuk.

Currently, DTEK Dnipro Grids has already updated the website’s main page, pages for submitting meter readings, ordering “Day-Night” Meter, meter maintenance services, as well as sections, where one can find out about and arrange connection to the grids and conclude an electricity distribution agreement. Additionally, the website has an adaptive mobile version, making it convenient to use services at any time and from any device.

Website update is a part of the systematic digital transformation of DTEK Dnipro Grids and consistent work to improve customer experience. The company will update other sections of the website as well based on the user feedback and real scenarios of services application.