What should you do in case of a power outage: actions algorithm from DTEK Dnipro Grids
Step 1. Check the information about outages.
First, check if there is any information about emergency outages, controlled or emergency power cuts at your address. This can be done the following way:
- in the “No electricity?” section on DTEK Dnipro Grids website
Step 2. If there is no information about the outages – please contact the house manager.
Contact the homeowners (condominium owners) association or the managing company. They are responsible for the building’s internal electrical networks and have to check if there is an emergency inside the building. These malfunctions are the ones to occur most often after power cuts and restorations.
Step 3. If the building’s internal electricity networks are good – house manager submits an inquiry.
The homeowners association or the managing company contacts DTEK Dnipro Grids. Energy workers check the equipment that ensures power supply to the building and, if necessary, send an emergency crew.
Important: DTEK Dnipro Grids provides maintenance of distribution grids only. House managers are responsible for the building’s internal electrical networks. If there is no power in only a part of the multistoried building, and the managing company immediately redirects you to DTEK without checking the internal networks – insist on the inspection, as they are the ones who have to eliminate malfunctions inside the building.
The situation in the energy system of the Dnipropetrovsk region remains difficult due to the damage to power facilities and high load on the grids. DTEK Dnipro Grids emergency crews are working round-the-clock, but due to the large number of requests they cannot come to all addresses simultaneously.
We ask not to interfere with the energy workers’ activities. Rallies, road closures and blocking of the crews do not accelerate electricity restoration, but only hinder repair works.
DTEK Dnipro Grids continue to work to restore power supply to the residents of the region as quickly as possible.