Submission of meter readings and schedules of power shutdowns – the most popular online services of the DTEK Kyiv Regional Grids
In late May 2024, it became possible to review schedules of stabilization shutdowns in Viber and Telegram. The customers used this feature a total of more than 5.3 mln times over six months. Additionally, submission of readings via the chatbot increased by 40% in comparison to 2023.
At the same time, the number of “No electricity” section views on the website over the past year reached the record mark of almost 27.5 mln. Here, you can find schedules of shutdowns, check current shutdowns at your address, file or check power outage requests. Besides, the following online services are available on the website:
- Connecting to the grids and concluding an electricity distribution agreement
- Ordering “Day-Night” meter
Over the course of the year, household and legal customers took advantage of an opportunity to conclude, amend and terminate distribution agreements remotely almost 43,000 times.
“Our customers’ biggest request is an opportunity to solve their issues in fast and convenient manner. Therefore, last year we posted schedules of shutdowns in the chatbot, added ordering of the meter in the personal user account on the website, launched an “Agreement online for legal customers” service and improved the stabilization and emergency power shutdowns notification system. This year, we will also focus on launching new products,” – summed up Daryna Kapaieva, head of the Customer Service Department.
DTEK Kyiv Regional Grids continues to follow the principles of customer orientation and listen to the customer needs.