How to avoid charging of unconsumed kWh after leaving home, – explains DTEK Donetsk Grids

Thermal power generation30 January 2025

The period of electricity meter readings submission to DTEK Donetsk Grids lasts from January 30 to February 3. Sharing meter data is required for the energy company to be able to calculate actual volume of electricity consumption. Otherwise, it will be determined using the average daily consumption. But what should be done in order not to pay for unconsumed electricity if you have not been living in the apartment for a while?

After the 3rd day of the month, Distribution System Operator must submit the volume of electricity consumed by each customer over the previous month to the provider for him to generate the electricity bill. The volume is calculated based on the meter readings, which the customer submits to the DSO during the last two days of the month and the first three days of the next one. If the energy company does not receive these data, then, in accordance with the law, it has to estimate the volume using the average daily consumption of the similar period last year.

The average daily estimation may differ from the actual consumption. Especially, if you do not live in the apartment any longer. This can cause discrepancies in charging and artificial debt. In order to avoid such situation, we suggest choosing one of two options.

The first and the most convenient option: regularly submitting readings to DTEK Donetsk Grids within the set deadline via one of the below methods:

Viber and Telegram chatbot;

web form on the website without additional authorization.

In case of lost Internet connection, please try using the interactive voice menu (IVR menu) of our contact center by calling +38 (093/096/099) 450 0 473. To start using the voice menu please select “2”.

The second one: contacting DTEK Donetsk Grids for temporary suspension of power supply.

To do that, please submit a corresponding written request in an arbitrary form and a documentation package (copies of all filled pages of the passport, identification tax number and of the document, confirming ownership of real estate) to the company’s email dem_priemnaya@dtek.com. However, both the temporary suspension service and the power supply resumption service are chargeable and are carried out only in the presence of the owner or his authorized representative, who is authorized to sign technical documents and provide access to the disconnected premise.

DTEK Donetsk Grids specialists are doing everything to provide you with an opportunity to get all our services 24/7 from anywhere in Ukraine or the world.