How to know that your meter calculates consumed electricity incorrectly? – answers DTEK Kyiv Regional Grids

There may be different causes of meter malfunctioning: mechanical damage, factory defect, loose contacts, physical wear, etc. 

Malfunctioning of the meter does not cause suspension of power supply, but it may cause errors in calculation of consumed electricity. There may be other malfunctions, which may be identified by visual features: 

• The calculating mechanism of the meter stopped running 

• The meter display shows ERROR or other incomprehensible symbols 

• Incorrect display of date/time 

We ask you not to try repairing the meter on your own. It may be life-threatening and cause more malfunctions. Energy workers of DTEK Kyiv Regional Grids will carry our required works with your meter free of charge. To do that, please log into your user account on our website, select the section “Services for meters” and follow simple instructions to create a request. 

It is important to notice and notify about malfunctioning of the meter as soon as possible. This way, you will avoid incorrect calculation of your electricity consumption.