Legal customers of DTEK Dnipro Grids conclude all distribution agreements online

The service allows a business owner or representatives of budget and utility companies to manage contractual relations with DSO remotely, without visiting the Customer Service Center. Most often, customers of DTEK Dnipro Grids use the opportunity to re-conclude an agreement online – 62% of all applications. Conclusion of an agreement makes 9% of applications via the new service, while introduction of amendments to the agreements – 6%.  

Our customers choose Agreement Online in the following situations: 

• Conclusion of an agreement in the event of purchasing non-residential premises for business (stores, salons, offices, etc.); 

• Conclusion of an agreement during construction and connection of the new real estate to the grid; 

• Leaving from/closing of the current premise; 

• Receipt of distribution point passport and hard copy of the agreement; 

• Change in the intended purpose of the property from residential to non-residential (for example, when a commercial activity is conducted in the apartment – massage and manicure salon, notary’s office, etc.). 

In order to use the service, please go to the home page on the DTEK Dnipro Grids website and press “Conclude an agreement”. Select the relevant customer type in the questionary – we will provide further instructions which documents to download and inform if any additional data will be required.