DTEK Donetsk Grids restored power supply to 46 settlements within 24 hours

Now DTEK Donetsk Grids is working to restore power supply to the villages of Kurtovka, Kondratyevka, Osinove in Kramatorsk District.

“DTEK serves the interests of Ukraine, takes care of its customers and does everything to ensure that their homes always have lights on and comfort. Over the day, we restored power supply for 42,000 households in the region. More than 90 repair teams and 75 pieces of equipment were involved in the emergency recovery work. The company's energy workers are still on full alert and make every effort to restore power supply to the region's residents as soon as possible,” says Oleksii Degtyarev, CEO of DTEK Donetsk Grids.

The northern and central parts of the region - Kramatorsky and Pokrovsky Districts - witnessed the most outages. It was quite challenging to do the work because of thunderstorms, strong winds, and rain. Trees and branches that fell on wires caused many outages. Such restorations take longer as it is required to clear the area of fallen branches and trees.

In Mariupol, the company restored the operation of 88 transformer substations and 6 power lines after a thunderstorm and strong wind, returned power to the homes of 15,000 customers. The restoration of 50 transformer substations is still ongoing. Power engineers are doing their best to restore power supply as soon as possible for 10,000 residents of Primorsky District.

Below DTEK Donetsk Grids shares some of the electrical safety rules:

• In case of strong wind, you should not be near power lines;
• Do not approach broken wires closer than 8-12 meters and in no case touch it;
• If you see wires that have fallen to the ground, broken or sagging wires, open doors and hatches of electrical installations, as well as damaged poles, please, notify our call center at (0629) 450 473, (093/096/099) 4500473, or sent a message through our Facebook;

Information about outages can be checked using the DTEK Donetsk Grids chatbot on Viber or Telegram, as well as on the company's website in the section "Scheduled and Emergency Outages". If your address is there, meaning that our energy workers know about the power cut. If you could not find your address there, leave a message on the company's website in the same section, or call the call center at (0629) 450 473, (093/096/099) 4500473, or message DTEK Donetsk Grids via Facebook.

See our short video tutorial on how to find your address in the list of emergency/planned outages on the company's website.