Submitting meter readings via DTEK Dnipro Grids chatbot is fast and easy

Submission of readings via Viber and Telegram chatbot takes a matter of minutes. In order to launch it, please: 

• enter “DTEK Dnipro Grids” in the search bar of Viber or Telegram messenger;
• pass verification procedure (for unregistered customers);
• select “submit meter readings” in the menu and follow menu prompts to submit information;

“DTEK continues to develop modern online services and created convenient and easy-accessible remote channels for quick submission of meter readings. Since the launch of a chatbot, the company constantly upgrades its functionality. Over 35,000 customers are now actively using it,” – underscored DTEK Dnipro Grids. 

Actual meter readings should be submitted during the period from last 2 days of the current month to the 3rd day of the next one. It allows to avoid differences between estimated and actually consumed volumes of electricity, and to get bills for the actually consumed electricity only.  

Besides a chatbot, there are other remote channels and online services available in DTEK Dnipro Grids for readings submission. You can use the most convenient one: 

• web form on the website that does not require registration;  
• IVR menu of the contact center, by pressing “2”: 

- for stationary phones (056) 790-99-00; 

- for mobile phones (066/067/063) 790-99-00, 0-800-301-497; 

• user account on the DTEK Dnipro Grids website;

Important. DTEK recommends residents of the Dnipropetrovsk region to submit meter readings every month using remote services. Even if the customer had to temporarily leave his home and, correspondingly, is not using electricity – it is mandatory to duplicate previous readings. Timely submitted information about electricity consumed helps calculate exact volumes of electricity consumption for the calendar month, while allowing the provider company to generate bills for consumed electricity.