Why it is important to submit meter readings in time and how to do it more conveniently – explains DTEK Odesa Grids

Thermal power generation30 September 2022

Timely submitted meter readings allow DTEK Odesa Grids to register actual volumes of electricity consumption, suppliers – generate bills, and customers – pay for the actually consumed kilowatts. The company provides remote services that can help submit readings fast and in a convenient manner. These services do not require personal presence in Customer Service Centers and are available 24/7, which is especially important for ensuring customers’ safety during the war. Viber and Telegram chatbot is the most convenient of the existing services. It allows submitting readings and getting company’s services in few clicks.

Why it is important to submit meter readings in time and how to do it more conveniently – explains DTEK Odesa Grids

In order to submit meter readings quickly and easily, DTEK Odesa Grids recommends all household customers to use Viber and Telegram chatbot. Over 200,000 customers use it every month. Meter readings are to be submitted during the period from the 30 day of the current month until the 3 day of the next one. An online service saves time and eliminates the need to visit Customer Service Centers, which is convenient and safe, especially in wartime.

“DTEK continues to develop the grids using modern digital technologies and based on the sustainable development principles. Our goal is to provide quality European-level power supply services to Ukrainians. Distribution System Operator recommends monthly submission of meter readings. DTEK Odesa Grids uses information, received from the customer, to register volumes of consumed electricity, which he then forwards to the supplier, who uses these volumes as a basis for generation of bills for actually used kilowatts only,” – explained the company.

Connecting to the service is very easy:

enter “DTEK Odessa Grids” in the search bar of Viber or Telegram messenger or follow the direct Viber or Telegram link;
follow the prompts to pass step-by-step registration (provide telephone number and enter personal account);

Remote channels and online services are available in DTEK Odessa Grids for submission of meter readings. Pick the one that suits you best:

1) IVR menu of the call center, press 2:

- for stationary phones (048) 705 90 90;

- for mobile phones (068) 750 90 90, (095) 750 90 90, (073) 750 90 90;

2) special form on the DTEK Odessa Grids website;

3) user account on the DTEK Odessa Grids website;

Let us remind that identification of chatbot users is carried out using their personal account number. If the customer does not remember the personal account number, it can be obtained in the company’s call center by calling – (048) 705 90 90, (068) 750 90 90, (095) 750 90 90, (073) 750 90 90.