Schedule an Electrician's Visit. DTEK explains in which districts of Kyiv Region the most popular service is already available to clients

Schedule an Electrician's Visit. DTEK explains in which districts of Kyiv Region the most popular service is already available to clients

Power distribution16 September 2020

In September 2019, DTEK Kyiv Region Grids introduced a convenient service for Clients — «Schedule an Electrician’s Visit», related to electricity meter operation in 5 districts of Kyiv Region. Starting August 2020, this service has become available to Clients in six more districts.

Now, Vasilkov, Kaharlyk, Mironovsk, Obukhiv and Fastiv Districts were added to the list of districts whose residents can schedule the exact date and time of a specialist’s visit to service the meter, including installation, replacement, repair, unsealing or sealing. Clients from the east will be able to request such service starting the end of September; and clients living in the south of Kyiv Region will be able to do this starting October.

«The modern pace of life requires careful planning of a day. Time is our most valuable resource. DTEK, being a responsible and reliable company, introduces services that help our clients to plan their day, including an electrician’s visit. The service can be requested even on weekends and holidays at a time convenient for a client. Our specialists work 7 days a week from 8AM until 8PM. We are changing the perception of client service and quality of service, because our clients deserve modern European-level service,» says Vitaliy Shaida, DTEK Kyiv Region Grids Director General.

«Schedule an Electrician’s Visit» service relative to electric meter operation is one of the most popular services among the DTEK Kyiv Region Grids clients. Since its introduction, 11,725 clients have already used the service. The largest number of requests comes from clients in Kyiv Region densely populated areas. For example, 5013 clients requested the service in Kyiv-Svyatoshinsky District, 2851 clients in Irpinsky District, and 2059 clients in Vyshgorodsky District.

The service can be used remotely. Simply go to the website of DTEK Kyiv Region Grids, section Request for metering devices maintenance.